Frequently Asked Questions

Support to migrate products from Lazada and Shopee to eBay individually or in batches.

First, you must authorize the store:

Step 1: Go to the menu: [Settings]-[Platform management]

Click eBay, click the [Add] button

Step 2: On the page "Add a shop", fill in the shop information, and click the [Save and authorize] button.

The system will automatically jump to eBay for authorization.

Step 3: Fill in the eBay username and password to complete the authorization. After the authorization is successful, it will jump back to the authorization page on Easysellers platform, and the [API authorization status] column will display [Valid].

Step 4: Find the store you just authorized, click the [Marketing authorization] button to authorize the eBay interface. The page is the same as the previous step, fill in the eBay username and password to complete the authorization. After the authorization is successful, it will jump back to the authorization page on Easysellers platform, and the [Marketing authorization status] column will display [Valid].

Note: If an exception occurs during the authorization process, you can refresh the list page, click [Reauthorize] on the list page to authorize the store information again. If the marketing authorization is abnormal, you can also click the [Marketing authorization] button again to authorize again.

Step 5: After the authorization is successful, the [API authorization status] and [Marketing authorization status] all display [Valid], click the [eBay managed payments] refresh button to obtain the managed payment status of eBay.

Step 6: Click Lazada (Shopee), click the [Add] button, and follow the same operations to authorize Lazada (Shopee) shops.

Step 7: If the authorization is normal, wait for 10-30 minutes, the system will automatically download the products of Lazada (Shopee) store to the system, you can go to the menu: [Listing]-[Product migration] to check the downloads

Step 8: Fill in the payment policy template. For details, please refer to 5. How to add a payment policy template.

Step 9: Fill in the shipping policy template. For details, please refer to 6. How to add a shipping policy template.

Step 10: Fill in the refund policy template. For details, please refer to 7. How to add a refund policy template.

Step 11: Enter the menu: [Listing]-[Product migration], and proceed as follows.

Step 12: Click the [Copy to eBay] button in the list

Step 13: Select a marketplace and choose a shop.

If you select multiple shops or multiple marketplaces or bulk migration, as shown below.

Step 14: After the migration is completed, you can go to [Listing]-[Draft] to edit the draft of the migrated products.

If you migrate a single product, after the migration is completed, it will automatically jump to the eBay draft details page. After verifying the product information is correct, click the [Publish] (or [Save to draft box]) button.

Add products in the draft list.

Menu: [Listing]-[Draft]

Step 1: Click "Add product"

Step 2: Fill in the product information and click "Save"

Publish products individually or in bulk in the draft list.

Menu: [Listing]-[Draft]

Step 1: Find the product that needs to be published in the draft list, and click the [Publish] button in the operation column.

Step 2: During the publication process, you can check the products in the status of [Publishing].

Step 3: If the publication is successful, the draft will be moved to [Listing]-[Listings].

If the publication fails, you can go to the [Failed to publish] list and click the [Status] column to view the failure information.

Step 4: Re-edit according to the prompts, fill in the correct information, and publish again.

Modify the products in [Listings]

Menu: [Listing]-[Listings]

Step 1: Click on the product that needs to be modified.

Step 2: Enter product information and click "Save".

After clicking "Save", the product status will be changed to [Revising], and a new draft will be generated. Then the draft will be automatically published. If the publishing is successful, the online product will be modified. If the publishing fails, you can go to the [Status] column of the draft and click to view exception details.

The payment policy template is a template used when editing drafts, in which you can set eBay’s payment-related customer custom settings in advance.

Menu: [Listing]-[Templates]-[Payment policy]

You can enter the payment policy list page from the menu: [Listing]-[Templates]-[Payment policy].

On the draft details editing page [Payment policy], Click the [Create] button, jump to the new payment policy page.

New

Step 1: Click [Add template] button

Step 2: Fill in the information and click the [Save] button to complete the addition.

If you tick [Set as default template] when you fill in the payment policy template, it is the default template in the current store and the current marketplace. When you edit the draft, the default template content will be automatically brought out.

Note that for the same store and the same marketplace, only one default template can be set.

Modification

Step 1: Click the [Edit] button

Step 2:

1.[Save as]: Generate a new template without modifying the current template.

2.[Save]: Modify the current template.

Deletion

The shipping policy template is a template used when editing drafts, in which you can set eBay’s logistics-related customer custom settings in advance.

Menu: [Listing]-[Templates]-[Shipping policy]

You can enter the payment policy list page from the menu: [Listing]-[Templates]-[Shipping policy].

On the draft details editing page [Shipping policy], Click the [Create] button to jump to the new shipping policy page.

New

Step 1: Click [Add template] button

Step 2: Fill in the information and click the [Save] button to complete the addition.

If you tick [Set as default template] when you fill in the shipping policy template, it is the default template in the current store and the current marketplace. When you edit the draft, the default template content will be automatically brought out.

Note that for the same store and the same marketplace, only one default template can be set.

Modification

Step 1: Click the [Edit] button

Step 2:

1.[Save as]: Generate a new template without modifying the current template.

2.[Save]: Modify the current template.

Deletion

The refund policy template is a template used when editing and publishing drafts, in which you can set eBay's refund-related customer custom settings in advance.

Menu: [Listing]-[Templates]-[Refund policy]

You can enter the refund policy list page from the menu: [Listing]-[Templates]-[Refund policy].

On the draft details editing page [Refund policy], Click the [Create] button to jump to the new refund policy page

New

Step 1: Click [Add template] button.

Step 2: Fill in the information and click the [Save] button to complete the addition.

If you tick [Set as default template] when you fill in the return policy template, it is the default template in the current store and the current marketplace. When you edit the draft, the default template content will be automatically brought out.

Note that for the same store and the same marketplace, only one default template can be set.

Modification

Step 1: Click the [Edit] button

Step 2:

1.[Save as]: Generate a new template without modifying the current template.

2.[Save]: Modify the current template.

Deletion

Menu: [Listing]-[Templates]-[Refund policy]

New

Step 1: Click [Add template] button.

Step 2: Fill in the information and click the [Save] button to complete the addition.

Modification

Step 1: Click the [Edit] button.

Step 2: Fill in the information and click the [Save] button to complete the addition.

Deletion

After editing, you can select the corresponding template when editing the draft on the draft page.

If you tick [Set as default template] when you fill in the address template, it is the default template in the current store and the current marketplace. When you edit the draft, the default template content will be automatically brought out.

Note that for the same store and the same marketplace, only one default template can be set.